1.Failure to Register for GST (Goods and Services Tax)
Mistake: Many startups fail to register for GST once their turnover exceeds the $75,000 threshold.
Avoidance Tip: Keep accurate financial records and monitor your income closely. Register for GST as soon as your turnover is projected to exceed $75,000.
Picture this: You’ve just launched your startup, and things are finally picking up speed. Orders are rolling in, and your revenue is climbing steadily. You’re so focused on delivering excellent products and services that you forget one crucial aspect: the GST registration. Before you know it, your turnover has surpassed the $75,000 threshold, and you’re hit with penalties for failing to register for GST on time.
This scenario is more common than you might think among Australian startups. The excitement and chaos of managing a growing business can easily lead to oversight. However, the repercussions can be severe, affecting both your finances and your reputation.
To avoid this pitfall, it’s essential to stay on top of your financial records. Here’s a practical tip: Set up a system to monitor your income regularly. This can be as simple as a spreadsheet or as sophisticated as accounting software. The key is to have a clear picture of your revenue at all times.
As soon as your turnover is projected to exceed the $75,000 mark, initiate the GST registration process. The Australian Taxation Office (ATO) makes it relatively straightforward to register online. It’s one of those tasks where proactive action can save you from significant headaches down the road.
Let me share an anecdote to illustrate this point. A few years ago, I worked with a passionate entrepreneur named Lisa. She started a small online boutique selling handmade jewelry. Her business took off quickly, and within six months, she was making well over $75,000. However, she hadn’t registered for GST because she was so caught up in managing her booming business. When she eventually realized her oversight, she faced hefty penalties and a lot of stress.
Lisa’s story underscores the importance of keeping a close eye on your financials and being prompt with your GST registration. It’s not just about compliance; it’s about maintaining the smooth operation of your business without unnecessary interruptions.
Remember, as a business owner, your plate is always full. But taking a moment to ensure you’re meeting your GST obligations can save you from a world of trouble later on. Stay vigilant, keep your records accurate, and register for GST as soon as you hit that threshold. Your future self will thank you.
2.Incorrect Claiming of Deductions: A Costly Mistake for Small Business Owners
Running a small business in Australia comes with a plethora of responsibilities, from managing day-to-day operations to keeping a close eye on finances. One area that often trips up many business owners is the proper claiming of deductions. Claiming personal or non-deductible expenses as business expenses is a common mistake that can lead to serious repercussions with the Australian Taxation Office (ATO). Let’s delve into this issue and provide some practical tips to avoid falling into this trap.
Understanding Deductible Expenses
To steer clear of incorrect claims, it’s crucial to understand what constitutes a deductible expense. According to the ATO, deductible expenses must be directly related to earning your business income. Here are some key points to consider:
- Business vs. Personal Expenses: Expenses that are personal in nature or not directly related to your business operations cannot be claimed as business deductions. For example, costs for personal travel, entertainment, or household expenses should not be mixed with business expenses.
- Clear Documentation: Maintain clear and accurate records of all business expenses. This includes keeping receipts, invoices, and any other relevant documentation. Proper documentation is essential if you need to justify your claims to the ATO.
- Consultation and Advice: When in doubt, consult with a tax professional. Tax laws can be complex and ever-changing, and professional advice can help ensure that your claims are compliant with current regulations.
Common Mistakes to Avoid
Let’s look at some common scenarios where small business owners often make mistakes:
- Home Office Expenses: Claiming home office expenses can be tricky. Only the portion of your home used exclusively for business purposes can be claimed. This means if your home office is also used for personal activities, you cannot claim the full expense.
- Vehicle Expenses: If you use your vehicle for both business and personal purposes, you need to accurately apportion the expenses. Keeping a logbook can help track the business use of your vehicle, ensuring you only claim the business-related portion.
- Travel Expenses: Business travel expenses are deductible, but mixing personal travel with business can lead to incorrect claims. Ensure that personal travel costs are separated and not included in your business expense claims.
Practical Tips for Accurate Claims
Here are some practical tips to help you avoid the pitfalls of incorrect deduction claims:
- Educate Yourself: Familiarize yourself with ATO guidelines on business deductions. The ATO website is a valuable resource for up-to-date information and examples of deductible expenses.
- Use Accounting Software: Implementing accounting software can help you keep accurate records and track your expenses more efficiently. Many accounting tools can categorize expenses and help distinguish between business and personal costs.
- Regular Reviews: Periodically review your expenses and claims to ensure they are accurate and compliant. This can help you catch any mistakes early and correct them before they become a problem.
- Separate Accounts: Maintain separate bank accounts for business and personal finances. This can significantly reduce the chances of mixing personal expenses with business expenses, making it easier to track and claim deductions accurately.
Conclusion
Incorrectly claiming deductions can lead to audits, penalties, and a loss of trust with the ATO. By understanding what constitutes a deductible expense, maintaining clear records, and seeking professional advice when needed, you can ensure your business stays compliant and avoids unnecessary complications. Remember, it’s always better to be cautious and accurate than to face the consequences of incorrect claims.
For further information, refer to the ATO guidelines on business deductions or consult with a qualified tax professional to tailor advice specific to your business needs.
3.Avoiding the Pitfall of Poor Record-Keeping in Business
In the vibrant world of small business, where every decision can make or break your success, keeping accurate records isn’t just a legal requirement—it’s a lifeline. Imagine navigating a ship without a compass; that’s what managing a business without proper records feels like. Let’s dive into why meticulous record-keeping is crucial and how to avoid the common pitfalls associated with it.
The Mistake: Failing to Maintain Proper Records of Income and Expenses
We’ve all been there, caught up in the hustle and bustle of running a business. Amidst the chaos, it’s easy to neglect the systematic recording of every financial transaction. But this oversight can lead to significant issues, from missed tax deductions to inaccurate financial statements, which can hinder your ability to make informed decisions and attract potential investors.
Consider Jane, a café owner in Melbourne. Jane was passionate about her business but often postponed updating her financial records. When tax season arrived, she found herself scrambling to piece together receipts and invoices. Not only did she miss out on several deductible expenses, but the stress also affected her focus on growing the business.
The Solution: Implement a Reliable Bookkeeping System from the Start
The key to avoiding Jane’s predicament is setting up a robust bookkeeping system right from the get-go. Here’s how:
- Utilize Accounting Software: Embrace technology. Tools like Xero, MYOB, or QuickBooks can automate much of the record-keeping process, ensuring accuracy and saving you time. These platforms offer features such as expense tracking, invoicing, and financial reporting, tailored to meet the needs of small businesses.
- Regular Updates: Consistency is crucial. Set aside time each week to update your records. This habit not only keeps your data current but also makes financial management less overwhelming. Think of it as maintaining your garden—regular attention prevents it from becoming an unmanageable jungle.
- Review and Reconcile: At the end of each month, review your financial statements and reconcile them with your bank accounts. This practice helps catch errors early and ensures that your records accurately reflect your business’s financial health.
- Professional Help: Don’t hesitate to seek assistance from a professional bookkeeper or accountant, especially if numbers aren’t your forte. Their expertise can provide you with insights and peace of mind, allowing you to focus on what you do best—running your business.
By implementing these strategies, you’ll transform your record-keeping from a dreaded chore into a strategic asset. You’ll have a clear picture of your financial position, make better decisions, and be well-prepared for tax time, avoiding the stress and potential financial pitfalls.
Remember, effective record-keeping is like building a strong foundation for your business. It might seem tedious at first, but the stability and growth it brings are invaluable. As the old saying goes, “Take care of your records, and your records will take care of you.”
4.Avoiding the Mistake of Underestimating Tax Obligations: A Guide for Australian Small Business Owners
The Mistake: Underestimating Tax Owed
As a small business owner in Australia, one of the most critical pitfalls to avoid is underestimating your tax obligations. This common mistake can lead to a shortage of funds when tax time rolls around, creating unnecessary stress and potential financial penalties.
The Anecdote: John’s Cafe Dilemma
Let’s consider John, who owns a quaint little café in Melbourne. John had a booming year and saw his profits soar. However, he didn’t adjust his tax estimates accordingly and ended up with a hefty tax bill that he wasn’t prepared for. John’s experience underscores the importance of accurately calculating tax obligations to avoid financial strain.
Avoidance Tip: Accurate Tax Calculations
- Regularly Review Financials: Make it a habit to review your financials regularly. Use accounting software to keep track of income and expenses. This helps in making more accurate tax estimates.
- Set Aside Funds: Allocate a specific percentage of your income for tax payments. A good rule of thumb is to set aside around 30% of your profits to cover GST, income tax, and other obligations.
- Use a Tax Calculator: The ATO provides online tax calculators that can help you estimate your tax liabilities. These tools are user-friendly and can give you a clear picture of what to expect.
- Seek Professional Advice: Engaging a tax professional can be invaluable. They can provide personalized advice tailored to your business and ensure you are compliant with all tax laws. This not only helps in accurate calculations but also in leveraging any tax benefits you might be eligible for.
The Practical Tip: Automate Savings
Consider opening a separate bank account specifically for taxes. Automate transfers to this account based on your income. This way, you won’t be tempted to use these funds for other expenses, ensuring you have enough set aside when your tax bill is due.
The Real Impact: Avoiding John’s Fate
Had John followed these steps, he could have avoided the stress and financial scramble. By accurately calculating his tax obligations and setting aside funds, John would have been well-prepared to meet his tax liabilities without compromising his café’s cash flow.
Closing Thought: Stay Proactive, Stay Prepared
Tax obligations might seem daunting, but with proactive planning and regular financial reviews, you can avoid the pitfall of underestimating your tax owed. This approach not only helps in maintaining healthy cash flow but also provides peace of mind, allowing you to focus on growing your business.
Remember, the key is consistency and seeking the right advice. By embedding these practices into your business routine, you ensure compliance and financial stability, setting a strong foundation for long-term success.
5.Avoiding the Mistake of Misclassifying Employees and Contractors
When running a small business, one of the common pitfalls that can land you in hot water with the Australian Taxation Office (ATO) is misclassifying your workers as contractors when they should be employees, or vice versa. This misstep isn’t just a bureaucratic blunder; it can have significant financial repercussions, including penalties and additional tax liabilities.
Understanding the Distinction
According to the ATO, the classification of a worker as an employee or a contractor hinges on several key factors. An employee works in your business and is part of your business. A contractor runs their own business, providing services to your business. Here are some critical differences:
- Control and Independence:
- Employees: Generally, you have control over the work they perform and how they perform it.
- Contractors: They operate independently, often providing their tools or equipment and working on multiple projects for various clients.
- Payment:
- Employees: Paid regularly (weekly, fortnightly, or monthly) and receive entitlements like annual leave and sick leave.
- Contractors: Paid based on the completion of tasks or milestones. They invoice for their services.
- Financial Risk:
- Employees: Bear no financial risk as they are compensated for the time they work.
- Contractors: Can make a profit or a loss on the task. They cover their business expenses.
- Tools and Equipment:
- Employees: Typically use the tools and equipment provided by the employer.
- Contractors: Supply their tools and equipment necessary to complete the job.
Case Study: The Real Cost of Misclassification
Consider the case of a small tech startup, “Aussie Innovations,” which hired several software developers as contractors. The developers worked exclusively for Aussie Innovations, used the company’s equipment, and were integral to their operations. The ATO audited Aussie Innovations and reclassified these workers as employees. The startup faced substantial back payments for superannuation, annual leave, and PAYG withholding tax, coupled with hefty fines. This financial strain nearly pushed the startup to the brink of closure.
Avoidance Tips
- Conduct a Worker Classification Review: Regularly review your worker arrangements against the ATO’s criteria. Use the ATO’s Employee/Contractor decision tool available on their website to get a clear determination.
- Consult with Professionals: If in doubt, seek advice from a tax professional or accountant. They can provide guidance tailored to your specific situation, ensuring compliance with all legal requirements.
- Document Agreements Clearly: Ensure all agreements with workers clearly outline their status as either an employee or contractor, and detail their responsibilities, remuneration, and conditions.
- Stay Updated with Legislation: Employment laws and ATO guidelines can change. Keep yourself informed about any changes to ensure your classifications remain accurate.
Final Thoughts
Misclassifying employees as contractors is not a minor oversight; it’s a significant risk that can lead to severe financial penalties and disrupt your business operations. By understanding the differences and regularly reviewing your worker arrangements, you can avoid this costly mistake. Remember, when in doubt, seek professional advice to ensure you’re on the right track. Your business’s financial health and longevity depend on it.
6.Ignoring Superannuation Obligations: A Costly Mistake for Small Business Owners
When you’re running a small business, it’s easy to get caught up in the day-to-day hustle and bustle. Between managing employees, dealing with customers, and trying to keep the books balanced, some things can slip through the cracks. One common oversight is failing to pay the correct amount of superannuation for your employees. This might seem like a minor slip, but it can have significant consequences.
Understanding Superannuation Obligations
Superannuation, or “super,” is a critical part of the Australian retirement system. As an employer, you’re legally required to make regular super contributions on behalf of your employees. These contributions are calculated based on a percentage of an employee’s ordinary time earnings (OTE). The current rate is 11% of an employee’s OTE, and it’s essential to ensure these payments are made on time and in full.
The Risks of Non-Compliance
Failing to meet your superannuation obligations can lead to severe penalties. The Australian Taxation Office (ATO) takes super compliance very seriously. If you miss a payment or pay less than the required amount, you could be liable for the Superannuation Guarantee Charge (SGC). This charge includes the shortfall amount, interest, and an administration fee. Moreover, the ATO can impose additional penalties if they determine that non-compliance was intentional.
Common Superannuation Mistakes
Miscalculating Contributions
One of the most common mistakes small business owners make is miscalculating the amount of super to be paid. This can happen if you’re not clear on what constitutes ordinary time earnings. It’s not just the basic salary; it includes bonuses, commissions, and certain allowances.
Missing Payment Deadlines
Another frequent error is missing the quarterly payment deadlines. Super contributions must be made at least four times a year, by the 28th day of the month following each financial quarter. Late payments can attract hefty fines and additional administrative burdens.
Not Paying for All Eligible Employees
Sometimes, employers mistakenly believe that only full-time employees are eligible for super contributions. However, the obligation extends to part-time and casual workers as well, provided they earn over $450 in a calendar month.
Avoiding Superannuation Pitfalls
To avoid these costly mistakes, it’s crucial to familiarize yourself with superannuation laws and obligations. Here are some practical tips:
Stay Informed
Regularly check the ATO website for updates on superannuation rates and regulations. Changes can occur, and staying informed helps ensure compliance.
Automate Payments
Consider setting up an automated payment system to ensure super contributions are made on time. Many accounting software packages offer features to manage super payments seamlessly.
Keep Accurate Records
Maintain detailed records of all superannuation payments, including dates, amounts, and the corresponding pay periods. This documentation is essential if you need to verify your compliance with the ATO.
A Real-World Example
Let’s take a look at Joe, a café owner in Melbourne. Joe was diligent with his super payments but misunderstood what constituted ordinary time earnings. He only paid super on his employees’ base wages, not realizing that their weekend shift allowances also needed to be included. After an ATO audit, Joe was hit with the Superannuation Guarantee Charge for the shortfall and additional penalties. This costly oversight taught Joe the importance of understanding and accurately calculating super contributions.
Final Thoughts
Ignoring superannuation obligations isn’t just a minor oversight; it’s a significant mistake that can impact your business financially and legally. By staying informed, automating payments, and keeping accurate records, you can avoid the pitfalls and ensure your employees’ futures are secure. Remember, investing a bit of time in understanding your super obligations today can save you a lot of trouble tomorrow.
Feel free to share your experiences or ask questions about superannuation obligations in the comments below. Your insights could help fellow small business owners navigate this crucial aspect of running a business.
7.Late or Non-Filing of Tax Returns
Mistake: Filing tax returns late or not filing at all.
Why It’s a Problem:
Missing tax deadlines or failing to file altogether can lead to a host of problems for small business owners. The Australian Taxation Office (ATO) imposes penalties and interest charges on late or non-filed tax returns. These can add up quickly, significantly increasing your tax bill and affecting your cash flow. Moreover, non-compliance can lead to audits, which are time-consuming and stressful.
Anecdote:
Imagine Sarah, a café owner in Sydney, who was so engrossed in managing her booming business that she overlooked her tax filing deadlines. She received a hefty fine from the ATO, which not only impacted her finances but also consumed a lot of her time resolving the issue. Had she kept track of her deadlines, she could have avoided this costly mistake.
Avoidance Tip:
- Use Technology: Set up digital reminders or calendar alerts on your smartphone or computer. There are also several accounting software options available that can help track deadlines and organize documentation.
- Prepare in Advance: Don’t wait until the last minute. Keep all required documentation, such as receipts, invoices, and bank statements, organized throughout the year. This makes it easier to compile everything when tax time comes around.
- Consult an Accountant: Regular check-ins with an accountant can ensure you are on top of your tax obligations. They can provide you with a tax calendar and remind you of upcoming deadlines.
Keeping Track of Tax Deadlines
Here’s a straightforward calendar for the key tax deadlines you should be aware of:
Tax Obligation | Due Date |
Business Activity Statement (BAS) | Quarterly (28 days after quarter end) |
Income Tax Return | Varies (usually 31 October for self-prepared) |
Superannuation Contributions | Quarterly (28 days after quarter end) |
PAYG Withholding Payment Summary | 14 July annually |
By maintaining this schedule, Sarah could have ensured she met all her obligations timely, avoiding penalties and staying in good standing with the ATO.
Remember, the ATO is not just a tax collector but also provides support and resources to help you stay compliant. If you find yourself struggling, don’t hesitate to reach out for guidance or consult your accountant. Taking these proactive steps can save you time, money, and stress in the long run.
8.Misunderstanding Capital Gains Tax (CGT)
One of the most common pitfalls small business owners face is misunderstanding the implications of selling business assets or shares, especially when it comes to Capital Gains Tax (CGT). This mistake can lead to unexpected tax liabilities, potentially derailing financial plans and cash flow.
The Mistake: Overlooking CGT When Selling Assets or Shares
Imagine this: Sarah, who owns a thriving café in Melbourne, decides to sell her business to focus on a new venture. She’s excited about the lucrative offer on the table but hasn’t accounted for CGT. Post-sale, Sarah is hit with a substantial tax bill she hadn’t anticipated, severely impacting her financial situation.
This scenario is all too common. Many business owners, like Sarah, neglect to factor in the CGT implications when planning to sell assets or shares, resulting in a financial scramble.
Avoidance Tip: Understand and Plan for CGT
To avoid such pitfalls, it’s crucial to understand the CGT rules and how they apply to your business transactions. Here are some steps to help you stay ahead:
- Educate Yourself on CGT Rules:
- The Australian Taxation Office (ATO) provides comprehensive guides on CGT. These resources can help you understand how CGT applies to different types of business assets and shares.
- Plan Ahead:
- Before making any sales, calculate the potential CGT. This involves understanding your cost base (original purchase price plus costs associated with buying and selling) and the capital proceeds (sale price).
- Consider CGT Concessions:
- Small business owners may be eligible for several CGT concessions, such as the 15-year exemption, retirement exemption, rollover relief, and the 50% active asset reduction. Each has specific eligibility criteria and can significantly reduce your CGT liability.
- Seek Professional Advice:
- Consulting with a tax professional or accountant can provide personalized advice tailored to your business situation. They can help you navigate the complexities of CGT and ensure you’re taking advantage of all available concessions.
- Regular Review and Record-Keeping:
- Keep detailed records of all transactions related to your business assets. Regularly review your financials with your accountant to stay updated on your potential CGT liabilities.
A Practical Example
Let’s look at a more detailed example to understand how planning for CGT works.
John owns a small tech startup and decides to sell it after 10 years for $1 million. His cost base for the business was $300,000. Without considering CGT concessions, his capital gain is $700,000 ($1,000,000 – $300,000).
However, by applying the 50% active asset reduction, his capital gain reduces to $350,000. Furthermore, if John is over 55 and retiring, he could use the retirement exemption, potentially reducing his CGT liability even further.
Conclusion
Avoiding the mistake of misunderstanding CGT when selling business assets or shares requires proactive education and planning. By leveraging available resources and professional advice, you can effectively manage your CGT liabilities and avoid unexpected financial burdens.
Remember, the goal is to enjoy the fruits of your business ventures without being blindsided by tax surprises. So, take the time to understand CGT rules, seek advice, and plan accordingly. Your future self will thank you for it.
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9.Overlooking Fringe Benefits Tax (FBT): A Common Pitfall
One of the frequently overlooked aspects of running a business in Australia is the Fringe Benefits Tax (FBT). This can become a costly oversight if not managed properly. Let’s break down a common mistake and provide a simple tip to avoid it.
The Mistake: Ignoring FBT Implications
Many small business owners provide fringe benefits to their employees—perks like company cars, entertainment, or low-interest loans—without considering the FBT implications. This oversight can lead to unexpected tax liabilities, penalties, and interest charges, which can strain the business financially.
The Avoidance Tip: Stay Informed and Organized
Understand Which Benefits are Subject to FBT
It’s crucial to know which benefits attract FBT. The Australian Taxation Office (ATO) provides comprehensive guides on what constitutes a fringe benefit. Common taxable benefits include:
- Company cars used for private purposes.
- Entertainment, such as meals and tickets to events.
- Low or interest-free loans.
- Housing and accommodation.
Keep Detailed Records
Meticulous record-keeping is your best defense against FBT-related issues. Maintain detailed logs of all fringe benefits provided, including:
- Type and value of benefits.
- Recipients of the benefits.
- Dates and duration of benefits.
Calculate FBT Accurately
Use the ATO’s online FBT calculator or consult with an accountant to ensure your calculations are precise. Regularly review your records and tax obligations to stay compliant.
A Real-World Example
Let me share a story from a client of mine, John, who runs a mid-sized tech company. John was generous with his employees, offering company cars and regular team-building retreats. However, he hadn’t factored in FBT. At the end of the financial year, he was hit with a substantial FBT bill that he hadn’t budgeted for. We worked together to meticulously document all benefits and implemented a tracking system. This proactive approach not only kept future FBT obligations under control but also provided John with peace of mind.
Conclusion
Ignoring FBT can lead to significant financial strain, but with a clear understanding of what benefits are subject to FBT, diligent record-keeping, and accurate calculation, you can avoid these pitfalls. Regularly consult with your accountant to ensure you are on the right track. By staying informed and organized, you can provide valuable benefits to your employees without unexpected tax surprises.
Remember, running a business is not just about growth but also about managing compliance efficiently. Stay ahead of your FBT obligations to ensure a smooth, hassle-free operation.
10.Not Seeking Professional Advice
Mistake: Trying to manage complex tax issues without professional help.
Avoidance Tip: Engage a tax advisor or accountant who specializes in startups. Professional advice can help navigate complex tax laws and optimize your tax position.
Imagine you’re a seasoned sailor, but you’re venturing into the treacherous waters of the Great Barrier Reef without a local guide. You might be a great navigator on open seas, but the intricate coral channels require specific knowledge and expertise. This is akin to managing your startup’s tax issues without professional help. Even seasoned entrepreneurs can find themselves lost in the labyrinth of tax regulations, much like a sailor can get lost amidst the reefs.
The Consequences of Going Solo
When I first started my own business, I thought handling the finances would be straightforward. How hard could it be, right? A couple of receipts here, some invoices there, and a quick calculation of profits. However, as the business grew, so did the complexity of our tax situation. Suddenly, I was spending more time deciphering tax codes than actually running my business. I soon realized that I was out of my depth, much like a hiker lost in the dense Daintree Rainforest.
The Role of a Professional Tax Advisor
A professional tax advisor is not just someone who fills out your tax forms. They are strategists who can help you plan your financial year to minimize your tax liability legally. They stay updated with the latest changes in tax laws, ensuring you don’t get caught off guard by new regulations. Think of them as your financial Sherpa, guiding you through the complex terrain of the Australian tax system.
Real-World Example
Consider Jane, a small business owner in Melbourne. Jane decided to handle her taxes herself to save money. Initially, things seemed fine. However, she missed out on several deductions and credits simply because she wasn’t aware of them. When the ATO came knocking for an audit, Jane found herself in a stressful situation, facing penalties and interest on unpaid taxes. If Jane had hired a tax advisor from the beginning, she could have avoided this predicament and possibly saved money in the long run.
Benefits of Professional Advice
- Optimized Tax Position: Professionals can identify deductions and credits you might miss.
- Compliance: Ensures you are always compliant with the latest tax laws.
- Time-Saving: Frees up your time to focus on growing your business.
- Financial Planning: Offers strategic advice for long-term financial health.
Conclusion
Engaging a tax advisor is an investment in your business’s future. It’s about steering clear of pitfalls and maximizing your financial potential. So, if you’re navigating the complex waters of business taxation, make sure you have a professional at the helm. Remember, it’s not just about staying afloat, but about sailing smoothly and reaching your destination with confidence.
Should you require any additional assistance please don’t hesitate to contact us.